Help Center

After you submit your booking and successfully pay online via credit card or PayPal/Alipay, the system automatically generates an order. Within 1–4 business days you will receive a trip confirmation letter (for those needing airport transfers) or a tour voucher. The voucher provides all details of your departure, including departure time, itinerary, hotel confirmation, airport transfer, and emergency contact number.

No, you don’t have to. Just like shopping on sites such as Amazon or Buy, the entire purchase is completed online. After your order is placed, we will email you and confirm your purchase by sending a trip confirmation letter or tour voucher within 3–4 business days. You can also check your order status in "My Account."

If you have not received the confirmation letter or electronic tour voucher 3–4 business days after ordering, please contact us. Email: [email protected], Tel: 626-898-7800

There are two ways. After a successful booking, you will receive a booking receipt in your email to check your detailed order status. Alternatively, you can log into our website with the email and password used at booking to view your order status in "My Account."

Yes. For any change or cancellation, please leave a note in the order’s "My Messages" or email us at [email protected]. For trip cancellation, once we confirm it, we will mail your refund by check within 7–10 business days. Any change made 7 or more days before departure (including added hotels, number of travelers, traveler names, etc.) incurs a $50 per-order change fee plus the price difference (based on the rate on the change date). Trip cancellation penalties vary by tour. No changes or cancellations are allowed within 7 days of departure. No refund is given if a traveler cannot join the tour for personal reasons such as missing travel documents, lateness, illness, or accidents.

Yes. When booking, please be sure to enter the travelers’ real names and genders correctly to avoid verification errors during boarding and hotel check-in that may cause inconvenience.

As long as we have not yet issued tickets or confirmed the booking, we will help you remove the duplicate travel product. Our staff will also proactively contact you if a possible duplicate booking is detected, and continue processing only after confirming your order is correct.

This may happen while the system is uploading data. We recommend trying again later; it will be restored within 24 hours at most. You can also contact customer service online or by phone at any time.

U.S. and Canada products are generally booked about 45 days in advance. Yellowstone itineraries are best booked more than 2 months ahead. We strongly recommend booking as early as possible to avoid disrupting your plans.

The starting price is simply the lowest price. It is based on 4 people sharing one standard room with two beds.

A coupon code is exclusive to the sales affiliate program, with fixed rules (fixed discount, no expiry, no user restriction) and a rebate mechanism (3% rebate for the promoter, 2% discount for the referred user). A discount voucher, by contrast, is exclusive to website marketing campaigns; its rules may vary (amount or percentage discount, possibly with an expiry or user restriction), and has no rebate mechanism (it only offers a discount to the user).

Although points, discount vouchers, and coupon codes all provide discounts, they are fundamentally different. Points are earned through interactions with the website (such as registration verification, purchases, and reviews). Discount vouchers and coupon codes involve almost no interaction—customers can directly use the collected voucher/code for purchases or promotions—whereas points must be "earned" by the customer.

We recommend purchasing your flight only after receiving our "Trip Confirmation Letter." After booking the flight, please add the correct flight information in the website’s "User Center" so we can arrange airport pickup—provide it at least 5 business days before the pickup date. If we do not receive your flight information on time, we cannot guarantee successful pickup arrangements.

Three ways to tell immediately:

1. Verify the U.S. travel agency business license — If the agency serving you is a U.S. travel agency, it must hold a U.S. business license.

2. Check the CST certificate — The CST certificate is the California travel agency franchise license; every certificate number can be verified on the official website of the California District Attorney’s Office. Lookup site: sotas.doj.ca.gov

3. Check the BBB rating on the U.S. Federal Commercial Oversight Bureau website — Only companies registered locally in the U.S. can be found with a rating there. Ratings from high to low: A+ > A > B+ > B > C+ > C

We mainly accept the following payment methods: cash, credit card, wire transfer, PayPal, Alipay, money order/check, etc. Credit card payments are processed through PayPal’s payment platform—secure and time-saving—and card users do not need a PayPal account. Any refund will be returned in the same form as the original payment.

Yes, but your card must meet two conditions: 1. a U.S.-dollar (dual-currency) credit card; 2. overseas card payment enabled. The charged amount is based on the exchange rate on the day the bank requests the payment.

You can pay directly in RMB via Alipay. The USD-RMB exchange rate is based on the quote of the day from Bank of China or China Construction Bank.

An invalid, expired, restricted, or insufficient-balance card can cause the card to be declined. Sometimes it may also be an incorrectly entered card number. Check that your number is entered correctly, and contact your card issuer for more information.

The bus you ride carries $5,000,000 commercial insurance. No other insurance is included. We strongly recommend purchasing travel insurance. To protect your rights during the trip, USITRIP recommends medical, trip-cancellation, flight-delay, and baggage insurance, among others.

USITRIP’s motto is "Your Trip, Our Care." The tour you book is operated directly by USITRIP’s local partners, all of whom are vetted and certified by USITRIP’s travel experts, with over ten years of operating experience and excellent customer feedback.

Making your trip comfortable and enjoyable is USITRIP’s goal. We greatly value your feedback; for praise or complaints, please call 626-898-7800. We hope you will help us make travel as perfect as possible.

Unitedstars International Travel Co. is a properly registered U.S. company and can issue an invoice based on your order. However, only one invoice can be issued per order.

For domestic U.S. flights, please wait at baggage claim after arrival; for international flights, please wait at the exit. For flight delays, changes, or cancellations, notify the tour operator as early as possible for proper arrangements. Any losses caused by the above are the airline’s responsibility and unrelated to the tour operator. We cannot refund the tour cost; if free pickup becomes unavailable, you must cover the paid pickup or arrange your own hotel.

To protect all travelers’ interests, the group departs on time and will not wait. We recommend arriving at the boarding point five minutes early.

We do not recommend tours for infants under 2 or for people with disabilities or serious illnesses. Our guides are not professionally trained in this area. Any responsibility lies with the participant.

A government-issued ID (valid passport, driver’s license, etc.).

Except for itineraries that specifically state meals are included, basically no meals are included. For breakfast, we suggest buying milk, bread, and fruit in advance; the guide will recommend nearby supermarkets the night before. For lunch and dinner, the guide usually takes guests to concentrated dining spots to eat on their own, generally around $10–15 per meal.

Except for itineraries that specifically note included tickets, other attraction tickets are not included. Please confirm the itinerary clearly before payment.

The guide and driver tip is $8 per person per day; please refer to the itinerary page for details.

All booked hotel rooms are non-smoking. Smoking in the room incurs a heavy penalty. To switch to a smoking room, please contact the hotel front desk.

All booked hotel rooms have two beds. Three or four people per room; for an extra bed, contact the hotel front desk and bear the additional fee. A maximum of four people per room (including children).

We can book your U.S. visa interview time, fill out the relevant application forms, and provide visa guidance. The fee is RMB 800 per person (includes the phone card used to book the interview time, but not the visa fee). However, all U.S. visas require an in-person interview with a consular officer. We provide supporting documents such as a travel booking confirmation letter to help you obtain the visa successfully.

USITRIP uses your email address as your login username and primary contact. We suggest applying for an email address at Yahoo, Google, or another provider.

On the login page, click "Forgot Password." We will reset a password for you and email it to you.

After logging in, click "My Account," where you can update your contact information or promptly reach customer service by phone or online.

www.usitrip.comwww.usitrip.com uses SSL to communicate with you in real time; all information exchanged between you and the site is encrypted. We employ firewalls, IPS, and other online security technologies and measures to protect our servers. In addition, we do not store your payment information, such as credit card numbers.