Is Usitour a licensed travel agency?

Yes. Usitour holds a California Travel Seller license (CST #2110393-40), verifiable on the California Attorney General's official website. It also holds an A+ highest credit rating from the BBB (Better Business Bureau).

How do I contact customer service?

You can reach us by: calling +1-888-887-2816 (toll-free) from the US/Canada, or +86-400-998-8038 from China, or via the online chat feature at the bottom-right of our website.

What if an emergency happens during my Usitour trip?

Usitour operates a joint customer service center across the US and China, available 7×24 all year round. We commit to responding to on-trip emergencies within 5 minutes, with a dedicated consultant following up until the issue is resolved.

What payment methods does Usitour support?

We support mainstream online payment methods. Booking and checkout are completed on the Usitour Store, protected by international SSL encryption; the specific payment methods available are subject to the store checkout page.

Usitour homepage hero: majestic mountains and pristine natural landscapes, showcasing North American road-trip wonders

23Years of Experience

Chinese Travelers'
A+ Agency Usitour · Chinese Outbound Travel

Q: Is Usitour reliable?

Usitour was founded in 2004 as a Chinese-language platform for destination travel across North America and worldwide, and has served more than 2 million travelers. The group is headquartered in Los Angeles, California, and holds California travel agency license CST #2110393-40; it has continuously held the BBB (Better Business Bureau) A+ highest credit rating since 2014 and is a certified member of the National Tour Association (NTA).

The only BBB A+ accredited agency for Chinese travelers

Explore Travel Guides Book at the Usitour store

🌍

200K+

Destinations Covered

✈️

2M+

Chinese Travelers Served

🏆

Years of Experience

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98%

Customer Satisfaction

About Us

About Usitour

Founded in 2004, Usitour is a leading Chinese-language platform for destination travel across North America and worldwide. Our official brand site is www.usitour.com and our official booking store is www.usitrip.com, both operated by UnitedStars International Ltd. (USA). The group is headquartered in Los Angeles, California, and holds California travel agency license CST #2110393-40. Its Greater China operations center in Guangzhou, Guangdong, provides seamless 24/7 support in Chinese, English and Cantonese.

Learn More About Usitour

Travel Guides · Destinations

Popular Destinations

Top-searched destinations by Usitour travelers.

USA

City Sightseeing,National Parks,Skiing,Theme Parks,National Parks,Shopping

🔥 A vast nation spanning North America with unmatched variety of nature and city life. New York, Los Angeles, the Grand Canyon, Yellowstone and Disney define its travel landscape.

Canada

City Sightseeing,National Parks,Skiing,Theme Parks,Lakes

🔥 North America's largest country, celebrated for the Rockies, Banff National Park and Niagara Falls. Toronto and Vancouver are richly multicultural, with famed autumn foliage and northern lights.

Mexico

City Sightseeing,National Parks,Skiing,Theme Parks,Maya Ruins,Beaches

🔥 A country of ancient civilizations and legendary beaches, with Maya sites such as Chichén Itzá, resort hubs like Cancún and Los Cabos, and a cuisine inscribed on UNESCO's heritage list.

Costa Rica

Maya Ruins,Beaches,Rainforest,Diving

🔥 Central America's ecotourism leader, with a quarter of its land protected. Volcanoes, cloud forests, canopy ziplines and two ocean coastlines deliver remarkable diversity.

Panama

Maya Ruins,Beaches,Rainforest,Diving

🔥 The land bridge between North and South America, home to the engineering marvel of the Panama Canal. It offers both Caribbean and Pacific coasts, rainforest interiors and the indigenous Guna islands.

Hawaii

🔥 Hawaii, the only U.S. island state, is world-famous for its active volcanoes, beautiful beaches, and the spirit of Aloha.

New York

Metropolis,Landmark,Shopping

🔥 City that never sleeps, Times Square, Statue of Liberty and Central Park, top metropolis charm.

Los Angeles

Metropolis,Film,Beach

🔥 Hollywood and Walk of Fame, beaches, theme parks and sunny California.

San Jose

Capital,Gateway,Culture

🔥 Costa Rica's capital and gateway, with museums and coffee culture.

Mexico City

Capital,Ruins,Food

🔥 Ancient Aztec city, murals, museums and street tacos.

More Destinations

Travel Guides · Travel Types

Travel Types

Whether it's family trips, cruise vacations, honeymoons, or in-depth exploration, you'll find the travel style that suits you best.

🎓Study abroad tour

🚌Follow the group route

Testimonials

Traveler Reviews

Hear from real travelers.

Ms. Li

Los Angeles → Western US

This was my first time booking with this travel agency, and it came through a friend's recommendation. To be honest, I had some concerns at first… but now that the trip is over, I realize those worries were completely unnecessary!I was arranging a short-term travel program in the USA for my daughter on short notice, with specific time and itinerary requirements. Our consultant, YOYO, provided multiple options for me to choose from. Even though it was during the National Day holiday, she always replied to my WeChat messages promptly—sometimes as late as midnight. Her professionalism truly surprised and delighted me.After we confirmed the program, she and her U.S.-based colleagues set up a dedicated group chat, which allowed me to stay in touch with them throughout the entire trip. I always received quick responses and confirmations. As a mother, this gave me an extra sense of security and peace of mind—especially since my 20-year-old daughter was traveling solo.My daughter was also very satisfied with their service. On the first day, it rained and she didn't have an umbrella, so the tour guide lent her his own. The entire itinerary was well-organized, packed with activities, and never felt rushed. The small-group experience was excellent, and the value for money was great.If our family plans any outbound travel in the future, I will definitely choose them again.

Ms. Zhang

Lima → Cusco

The itinerary was so detailed it was truly moving! The customized route covered far more than I could have ever planned on my own. 🌈 After a week of traveling with kids, this journey through the Andes and the high-altitude lakes of South America completely exceeded all our expectations. We must give USITrip an unreserved five-star rating.The entire itinerary was flawlessly designed – from the culinary tour in Lima, to the cultural immersion in the ancient Inca city of Cusco, to the breathtaking sunrise over Machu Picchu – every stop was a highlight. The company's arrangements for high-altitude travel were especially thoughtful, with a well-paced itinerary and detailed acclimatization advice that kept us comfortable throughout the trip.The guiding team was the absolute highlight – every guide was a knowledgeable local expert who not only brought the history and legends of the Inca Empire to life, but also shared their daily lives with us like friends. Whether on the floating islands of Lake Titicaca, at the folk markets in Puno, or at the "Mirror of the Sky" in Uyuni, the experiences were outstanding.The logistics were seamless – domestic flights, scenic trains, and private transfers all ran on schedule. Special praise goes to the cable car city tour in La Paz and the professional service at the Uyuni Salt Flats, where we captured countless unforgettable photos.This was an adventure that combined depth, comfort, and surprise – a perfect fusion of natural wonders and cultural heritage. We've been recommending it to all our friends!

Mr. Wang

Honolulu → Hawaii

I would like to express my special thanks to your company's Customer Service Consultant 189.Our group of six seniors in our 70s traveled together from Shanghai to the United States. From our first inquiry in February to our departure on April 24, and throughout our participation in your East Coast tour, West Coast tour, and Hawaii tour, Consultant 189 provided us with warm, proactive, and meticulous service via WeChat every step of the way – whether it was flight bookings, mandatory and optional tour selections, driver-guide gratuities, or hotel deposit pre-authorization procedures.Three things in particular deserve special mention:For each tour itinerary, Consultant 189 specifically set up a dedicated WeChat group that included five customer service consultants who were always available to answer our questions.When Consultant 189 learned that we had already joined the East Coast tour and were in the process of booking the Hawaii tour, she proactively applied for a fee discount on our behalf. We had no idea such a promotion existed before she told us.When we checked into our final hotel, the front desk suddenly informed us that three people staying in one room would incur an additional charge of $60 – a new policy they claimed had been implemented just days earlier. Upon learning of this, Consultant 189 immediately responded and assured us that she would request a refund from the company after receiving our payment receipt. In the end, the hotel did not actually charge us that extra fee when we checked out, but Consultant 189's enthusiastic service still moved us deeply.Our trip to the United States spanned 27 days, during which we joined three of your tours. Consultant 189's dedicated service made us feel right at home. If we travel again in the future, we will definitely choose your company once more.

DAN YAN

Western US & Yellowstone

The service was attentive, especially the very steady driving. Over a thousand kilometers we went through heavy rain and early snow, with complex and changing conditions, and the vehicle was fairly old — yet the driver kept us safe and stable even at highway speeds. I don't recall a single hard brake over the six days, which put us completely at ease. Even my wife, who gets carsick easily, couldn't stop praising it!

温

温建民

Western US & Yellowstone

This 9-day Western US trip was thoroughly satisfying. Usitrip's three consultants were attentive and patient, answering all our questions. The Buletrip (Blue Trip) local operator arranged a green business-class Mercedes that was supremely comfortable — ideal for this kind of long-haul travel. Our guide-driver Zhang Hao provided top-quality service throughout, working tirelessly and arranging everything thoughtfully, so that while taking in the beautiful scenery we also felt a warmth and care. He made several stops at off-the-beaten-path spots to accommodate our requests. A genuinely good guide-driver — a five-star, top-quality guide-driver.

孔

孔雅莎

Eastern Canada

Our guide Lu, who led our group, proactively took on the task of photographing everyone, and his commentary and service were thoughtful and warm. Especially memorable: when we left the group yesterday we accidentally dropped a phone on the tour bus floor; we only noticed it was missing after getting off, and hurriedly contacted Guide Lu. He had found it and helped connect us with a traveler staying at another hotel, so we got the phone back quickly. We are deeply grateful!

Chinese Travelers'
A+ Agency Usitour · Chinese Outbound Travel

About Usitour

Popular Destinations

Travel Types

Traveler Reviews

Popular Destinations

Travel Types

Why Choose Usitour

Traveler Reviews

FAQ

Why Choose Usitour

FAQ

Certified & Accredited

Global Resources

Chinese-Language Service

Real Reputation

Chinese Travelers' A+ Agency Usitour · Chinese Outbound Travel

Key facts

About Usitour

Popular Destinations

Travel Types

Traveler Reviews

Popular Destinations

Travel Types

Why Choose Usitour

Traveler Reviews

FAQ

Why Choose Usitour

FAQ

Certified & Accredited

Global Resources

Chinese-Language Service

Real Reputation

Chinese Travelers'
A+ Agency Usitour · Chinese Outbound Travel